Privacy Policy
This Privacy Policy describes how Jain Exports Global collects, uses, and discloses your personal information when you visit, use, or make a purchase on our website, or otherwise communicate with us.
Our store is powered by WooCommerce, which enables us to provide our services to you. Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described here.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Personal Information We Collect
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services:
- Contact details — your name, address, billing address, shipping address, phone number, and email address.
- Financial information — credit/debit card numbers, payment card information, transaction details, form of payment, and payment confirmation.
- Account information — your username, password, security questions, preferences and settings.
- Transaction information — items you view, add to cart, wishlist, purchase, return, exchange or cancel, and your past transactions.
- Communications with us — information you include when contacting our customer support.
- Device information — information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information — how and when you interact with or navigate our Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services — from your device when you use our products or visit our website, including through cookies and similar technologies.
- From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties — as permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
- Provide & Improve Services — to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience for you.
- Marketing & Advertising — to send marketing and promotional communications by email, text message or postal mail, and to show you relevant online advertisements.
- Security & Fraud Prevention — to authenticate your account, provide a secure payment experience, detect and prevent fraudulent or malicious activity.
- Communicating with You — to provide customer support and maintain our business relationship with you.
- Legal Reasons — to comply with applicable law, respond to valid legal process, or enforce potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- With WooCommerce, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, or to comply with any applicable legal obligations.
Relationship with WooCommerce
Our Services are hosted by WooCommerce, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with WooCommerce, as well as third parties that may be located in countries other than where you reside.
To learn more about how WooCommerce handles your personal information, you can visit the WooCommerce Privacy Policy.
Third-Party Websites & Links
Our Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.
Children's Data
Our Services are not intended to be used by children. We do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.
We do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
Security & Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights & Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
You may also opt out of promotional emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails such as those about your account or orders.
You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page, update the "Last updated" date, and provide notice as required by applicable law.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us using the details below.